Foshan’s 12345 Hotline has seen a surge in inquiries from foreigners in 2024, revealing key concerns ranging from visa issues to business services.

2024年，佛山12345热线收到的外国人咨询量激增，反映出从签证问题到商业服务等关键关切。

Foshan's 12345 Government Service Convenience Hotline (Mayor’s Direct Line) has reported a notable rise in call volume in 2024, with the total number of calls reaching a record 15.66 million. This represents a 21.64% increase compared to the previous year. Among these, 49 calls came from foreign nationals, making up 0.01% of the total.

2024年，佛山12345政务服务便民热线（市长专线）的呼叫量显著上升，全年总呼叫量达到1566万次，创下历史新高。与上一年相比，呼叫量增长了21.64%。其中，49通电话来自外国人士，占总呼叫量的0.01%。

According to a spokesperson for the Foshan 12345 Hotline, the primary concerns of English-speaking callers were related to visa and documentation issues. Out of the 49 calls received from foreigners last year, 21 (or 42.86%) were related to visa and residency matters. Other common inquiries included service quality, progress updates, and business-related processes, all of which were promptly resolved and documented.

据佛山12345热线的发言人介绍，英语来电者的主要关切集中在签证和文件问题上。在去年收到的49通来自外国人的电话中，有21通（占比42.86%）涉及签证和居留问题。其他常见问题还包括服务质量、进度更新以及与商业相关的流程，所有这些问题都得到了及时的解决和记录。

One notable case involved Alex (a pseudonym) and her husband, who have been working in Dali, Nanhai District, Foshan, for over four years. The couple holds work residence permits and has completed their temporary residence registration. In March of the previous year, their child was born in Foshan and received a local birth certificate. However, the child’s passport was not expected to be available until October 2024.

一个典型案例是亚历克斯（化名）及其丈夫，这对夫妇已在佛山市南海区大沥镇工作超过四年。他们持有工作居留许可，并已完成临时居住登记。在前一年的3月，他们的孩子在佛山出生，并获得了当地出生证明。然而，孩子的护照预计要到2024年10月才能办好。

Concerned about their child’s stay in Foshan during this period, Alex contacted the Foshan 12345 Hotline with a question: "What documents can we apply for to ensure our newborn can remain in Dali while we care for him?" The hotline quickly forwarded the inquiry to the relevant department, which provided a satisfactory response. A few days later, Alex was able to access the answer via the hotline’s WeChat public account.

亚历克斯担心孩子在佛山的停留问题，于是联系了佛山12345热线，询问：“我们可以申请哪些文件，以确保我们的新生儿在我们照顾他的期间能够留在大沥？”热线迅速将问题转交给相关部门，得到了满意的答复。几天后，亚历克斯通过热线的微信公众号获得了答案。

Common inquiries from foreigners contacting the 12345 Hotline often revolve around visa status and work permits. "Can I change my T visa (short-stay visa) to a work visa before it expires?" and "What documents do I need to resolve this issue?" are questions that have been consistently asked over the past seven to eight years. With the number of such inquiries on the rise, the hotline introduced a dedicated English service in January 2019 to assist foreign individuals and businesses with matters related to investment, work, study, tourism, and daily life in Foshan.

外国人联系12345热线的常见问题通常围绕签证状态和工作许可展开。“我的L签证（短期停留签证）到期前能否换成工作签证？”以及“我需要哪些文件来解决这个问题？”这些问题在过去七八年中一直被频繁提及。随着此类咨询量的增加，热线于2019年1月推出了专门的英语服务，以帮助在佛山投资、工作、学习、旅游和日常生活的外国个人和企业。